Your terms and conditions of use
Terms and Conditions
The sale and supply of all products via the Steijns House of Happiness webshop (“Products”) is governed by the following terms and conditions (“Trading Terms and Conditions”): You should print a copy of these Terms and Conditions for your future reference.
1. Steijns House of Happiness and the PersonaliTeas
Steijns House of Happiness webshop is provided by Steijns House of Hapiness, whose registered office is Steijns House of Happiness,Dijkweg 59,
2671 CW te Naaldwijk, KVK number 27341488 and VAT NL179563701B01.
If you place orders for Products on this webshop this will indicate that you agree to be legally bound by all the Terms and Conditions. In the event you do not agree to any Terms and Conditions, you should not place orders for Products.
3. Changes to these Terms and Conditions
We may from time to time make changes to these Terms and Conditions. Any changes will be posted on our webshop and notified to you by means of a notice and links to the revised Terms and Conditions on our homepage. Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us. If you place orders for Products after changes are posted and you are notified in this way this will indicate that you agree to be legally bound by the Terms and Conditions as updated and/or amended. In the event you do not agree to any revised Terms and Conditions, you should not place further orders for Products.
4. Age Requirement and Accuracy of Information
Registration and use of the webshop is only available to residents of the Netherlands age 18 years and older. You undertake to us that the details you give to us whilst using the web site are correct, in particular, the credit/debit card you are using is your own. If your details change, it is your responsibility to inform us via the webstore.
5. How the Contract is formed
All orders are subject to acceptance by us. After you place an order, we will acknowledge receipt of your order by sending you an order acknowledgement email. This acknowledgement email will not constitute our acceptance of your order. Your order will only be accepted by us when we send you a shipping confirmation email when we have dispatched your order. Steijns House of Happiness will use its reasonable endeavours to keep copies of all contracts for orders placed for Products by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the number of orders for Products that it receives. You should therefore print out a copy of these Terms and Conditions and the shipping confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction. Contracts with Steijns House of Happiness are concluded in English.
6. Prices and Payment
The prices for any Products ordered will be as quoted on our web site from time to time, except in the case of obvious errors. All prices are exclusive VAT and the cost of delivery will be separately itemised at the Checkout based on the address details you have given. We secure our payment by using SSL so you can buy our products with Visa, Mastercard, Paypal and Ideal.
Whilst we do our utmost to ensure your order is dispatched and delivered as promptly as possible, on rare occasions, orders can take longer than the suggested time frame. Where possible, should we be unable to dispatch an item within the designated time frame, we shall contact the buyer through the emailaddress used to place the order. Once an item has been dispatched, as advised by the designated courier, in rare cases items sent can take up to 15 working days to be delivered.
8. Ownership and Risk
We retain ownership of all Products ordered until they have been delivered to you. Ownership of and risk in all Products shall pass to you upon delivery.
9. Our Refund Policy
You may cancel your order at any time and for any reason within 7 working days of delivery of the Products ordered. (‘working’ days do not include Saturdays, Sundays and public holidays). Orders for certain Products may not be cancelled – these include all our PersonliTeas and: (a) Products that have been clearly personalised; and (b) Products that are perishable and have been opened. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation and having received the returned goods in resaleable condition.
Where these Terms and Conditions require you to notify us of certain things in writing, notices should be sent to us by post to our address (see the Contact Us section below) or by e-mail at email@example.com or firstname.lastname@example.org. If we need to notify you of anything, we will do so by e-mail or post to the e-mail or postal address you provided during the order process. Notices will be deemed received 24 hours after the e-mail is sent or three days after the date of posting.
11. Cancelling and damaging
If you receive a Product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section below and return the relevant Product to us together with a brief explanation of the fault or damage. Upon receipt of the Product, we will examine it to see if it is faulty or damaged. We may, as we think appropriate, either credit you with an appropriate sum in respect of the Product or we shall (subject to availability) send you a replacement Product.
12. Shipping cost
We shall not be liable for any failure to provide the web site and/or the failures or delays in delivery where this is due to circumstances beyond our reasonable control. If any provision of these Terms and Conditions is found to be unenforceable, it shall -so far as it is unenforceable- be deemed deleted and the remaining provisions of these Terms and Conditions shall continue to apply. We anticipate all products ordered via our web site will be delivered to the address specified by you in accordance with the following delivery times and costs:
Netherlands fixed prices 5,00 euro. Other countries calculated by checkout.
All Products are subject to availability. Where any Product turns out to be temporarily unavailable, we may offer a replacement Product to you. You have the right to accept or refuse this replacement Product. If you choose to refuse it, you will be able -at your option- to either order another Product from our webshop or cancel your order and claim a refund.
13. Legal Notice
This Webshop is created using WooCommerce™ open-source software.
At Steijns House of Happiness you can order 24 hours a day in the way it suits you the best. You can rely on safe Payment methods by a trustful paymentprovider Sisow epay or PayPal. When the payment is received we send you the ordered products by
Choose the paymentmethod that suits you the best.
Choose iDeal by Sisow epay (if you have a Dutch Bank Account).
Choose PayPal (if you have a PayPal or Creditcard -Mastercard/Visa- account).
Which Payment method you choose you it offers a safe way of Payment.
IDeal is a paymentmethod developed and controlled by the gathering banks in the Netherlands and is certified.
IDeal is supported in The Netherlands by ING, Fortis, ABN AMRO, Rabobank, ASN, Triodos, Friesland Bank and Royal Bank of Scotland.
You always need to activate your cookies if want to pay online.
Your payments will always be send encrypted by a secure socket layer.
How to order online:
Find the product you like and add the product to your shopping cart. Go to my shopping cart in the right corner of the website and click on the cart button. Then you arrive at the the shoppingcart page. You can order as guest or get a user account and log in.
Then you will arrive at the payment page where you can choose the desired paymentmethod and shipping method.
When you arrive at the payment page you can select your own bank and login with your bankcredentials and control digit.
If the payment will fail because of a network error your payment will be treated as a payment in advance and you will receive an e-mail.
When you return products to us you will get a refund on your account if you return the products within the lawful estimated date or returnment. See more information on the website of the European Consumer Centre. Refund will take place after the products arrived at our office.
Steijns House of Happiness will take care that your data will be send safely by Secure Socket Layers (SSL), an advanced secure system on the internet to protect privacy data. SSL is a standard protocol that uses public key encryption technology, for providing a save secure internetconnection. In this case the integrity of the message will be verified and legitimated and the sender will be garanteed.
The communication between the webserver and the cliënt is encrypted. You can see that the web address on the website starts with https:// and a lock icon. That is a certified symbol to identify that you see a secure web site.
When you use a creditcard and choose the paymentmethod of PayPal your creditcard data will also be transmitted encrypted.
Steijns House of Happiness
Dijkweg 59, 2671 CW Naaldwijk
Steijns House of Happiness is the data controller of your Information for the purposes of the Act.
Information Collection We collect Information about you when you initially sign up for service. This Information is stored on our Secure Server (SSL) and is used to process your orders, and to help protect you against fraud. The Secure Server (SSL) encrypts all of your personal information, to ensure that the information you give us is protected against unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our web site. Any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. Use of Your Information The Information we collect about you is used to process orders, keep you updated on the status of our service and products and to automate certain functions on our web site. We may collect and process the following data about you: •Information that you provide by filling in forms on our web site. This includes information provided at the time of placing orders or requesting further services and products.
- Details of transactions you carry out through our web site and of fulfilment of orders.
- Information about your computer including where available your IP address, operating system and browser type.
- Details of your visits to our web site and the pages and resources that you access.
- To ensure content from our web site is presented in the most effective manner for you and your computer. To provide you with information, products or services that you request from us.
- To notify you about changes to our services and products and to update your Information.
Disclosing Your Information to Third Parties. We may also disclose your Information to third parties:
- In the event that we sell or buy any business or assets in which case we may disclose your personal data to the seller or buyer of such business or assets;
- To pass your Information to our affiliates or certain suppliers/sub-contractors to supply goods, services or information requested by you and we may pass your Information to them for this purpose;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of Steijns House of Happiness, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
- We may provide other companies, such as advertisers (for the purpose of serving advertisements), suppliers, potential suppliers and potential customers of Steijns House of Happiness and its affiliates with details about our services, but we will not provide them with any information which can be used to identify you.
- We may also use or permit selected third parties to use your Information to provide you with information about goods and services which may be of interest to you in accordance with any permissions granted by you when registering or ordering products on our website.
Updating your Information:
Should you need to update your Information, you may do so at any time by visiting the registration page. If you have any additional questions, please send us an email email@example.com
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